Shipping TIMES
Golden Duck I send myself from home. For everything else I send combined online orders to my fulfilment companies; Spiral Galaxy Games and Flying Cloud Fulfillment, twice a week. As I send the order to the Fulfilment Company, I send the shipping notification to you via the Online Store.
Spiral Galaxy and Flying Cloud usually dispatch the parcels in a handful of days. Everything is sent 'Tracked'
If its been seven working days and you haven't any worries, or if you want a Tracking Number, you can drop me a line via the contact section on this site, or via my socials.
You can also contact Spiral Galaxy Games with your details here; [email protected]
Shipping COSTS! (Read This!)
Shipping Locations
My House;
- A Night at the Golden Duck
Ships from my house in the U.K. (Its the only thing I can actually sign, if you want me to do that.)
Spiral Galaxy in the U.K.;
- Deep Carbon Observatory
- Demon-Bone Sarcophagus
- Gackling Moon
- Speak, False Machine
- Gawain and the Green Knight
All ship from Spiral Galaxy in the U.K. Shipping for these items will be combined.
From Spiral Galaxy to the E.U; Spiral Galaxy should cover the customs duty as part of the initial price. If this does not work please let me know.
From Spiral Galaxy to the U.S.; Spiral Galaxy has a procedure set up in case tariffs are charged. So far, no-one in the U.S. has reported Tarriff charges as we are sending printed material.
Flying Cloud in the U.S.
- Silent Titans
This ships from Flying Cloud Fulfillment in the U.S. so will be relatively cheap to ship within the United States.
From Flying Cloud to the E.U; customers buying Silent Titans in the E.U. have been hit with customs fees. I am sorry about this and am talking to Flying Cloud about it. But if you buy Silent Titans in the E.U., assume they will hit you with extra fees.
VAT and the E.U.
For stuff coming from Spiral Galaxy Games in the U.K., we can cover VAT for the U.K. and for E.U. nations. This should have been taken care of as part of your postage price so if you live in one of these locations and get charged VAT then contact me and I will see what I can do.
Stuff from Flying Cloud will not be covered!
Canada & Other Nations
Outside of the UK / EU many countries will have their own import taxes. These are mostly always applied on entry into the country (Some countries do have very high thresholds however and so the Taxes rarely gets applied). We can only cover and remit VAT for the UK and European Union. All other countries must be covered by the recipient.
So far as I know the threshold for the U.S. is $800, Canada is C$40.
If they hit you with taxes they may also hit your with a 'Service Charge'. This combined with the taxes has hit $20 for at least one Canadian customer.
Please check the import taxes for your nation if you are ordering a lot of stuff, especially the threshold at which you will suffer these charges.
Final Postage
Please check your final postage value before to make sure you are ok with it before you hit the last button!